Solutions - Intellect - Direction C
SOLUTIONS

One front door. Every level of care behind it.

Your people answer one question — “what’s going on?” — and clinical triage opens the right door within 24 hours. Up when things get harder. Down when they get better.

5 levels of care1 clinical front door24h to the right level
VERTICALLY INTEGRATED

One system, top to bottom.

Most vendors own one layer and broker the rest — which is where people get dropped. We build and run all five, on one clinical spine.

01
Who plugs in Six kinds of buyer, one platform
Individuals & employees the care itself
Employers & HR insight + rollout
Brokers & consultants client outcomes
Insurers earlier intervention
Governments population scale
Providers the clinical network
02
How care arrives Four doors, all staffed
In the app 40+ languages, 3am
Video & in person 100+ countries
The 24/7 line no app required
At the workplace MHFA, managers, incidents
03
The clinical spine What every other layer runs on BUILT IN-HOUSE
Clinical triage 3-minute check-in
Smart matching language, culture, speciality
One care record nobody repeats their story
Escalation paths local, every market
04
Levels of care Stepped up — and down — as needed
Self-guided & AI always on
Coaching pre-clinical
Therapy licensed
Psychiatry medication
24/7 crisis human in minutes
05
What proves it The same evidence for everyone
Validated scales every case, not a sample
Benchmarks by industry and region
28 publications peer-reviewed
Board pack quarterly, CFO-readable
01 — WHAT THAT BUYS YOU One contract Not nine local vendors with nine definitions of a session.
02 — WHAT THAT BUYS YOU One quality bar The same clinical standard in every market, audited — not a partner’s promise.
03 — WHAT THAT BUYS YOU One evidence base You, your CFO and your board all read the same numbers.

Most vendors sell you one layer. We own the whole stack.

Behind the door: five levels, one journey

THE CONTINUUM
L1
Self-guided careMOST PEOPLE START — AND MANY STAY — HERE.

Clinically-designed CBT programmes in the app — always on, in 20+ languages, private by default.

L2
CoachingTHE STEP MOST EAPS NEVER OFFER.

Structured 1:1 sessions for stress, performance, and life transitions with certified coaches.

L3
TherapyMATCHED WITHIN 24 HOURS.

Licensed clinicians by video or in-person, matched by language, culture, and speciality.

L4
PsychiatryONE CARE RECORD, ONE PLAN.

Psychiatric assessment and medication management, coordinated with the member’s therapist.

L5
Crisis supportMINUTES, NOT WEEKS.

24/7 response with follow-the-sun clinical coverage — a human answers, every time.

I
FOR YOUR PEOPLE

Care your people actually feel

THE MEMBER EXPERIENCE

What happens when someone reaches out

01Check in

“What’s going on?” Three minutes in the app — no forms, no self-diagnosis, no waiting room.

02Get matched

Clinical triage pairs them with the right level and the right clinician — language, culture, speciality — within 24 hours.

03Get care

Sessions in-app, by video, or in person. Evidence-based tools carry the work between sessions.

04Get better, measurably

Validated outcome scales track every case. Care steps up when needed — and down when it’s working.

Average time from first tap to matched care: under 24 hours.

SPEED TO CARE The waitlist is the illness. So we removed it.
1.3 daysaverage to a live session
Next-daysessions available as standard
Minutesto a human on the crisis line
Industry norm: two to four weeks. We don’t consider that care.
AI, WITH A CLINICIAN’S HAND ON IT Help between the helps

An AI companion for 2am spirals, smart matching that finds the right clinician first time, and session prep that carries context forward — all clinician-supervised, with hard guardrails and instant human escalation.

GLOBAL BY DESIGN Native in 40+ languages

In-country clinicians across 100+ countries, follow-the-sun crisis coverage, and cultural context that isn’t translated in — it’s hired in.

BUILT FOR REAL WORKFORCES

Care that reaches the people benefits usually miss

01
Frontline & shift workers

Care at 3am between shifts — no desk, no laptop, no waiting for business hours.

02
Global & mobile teams

The same clinical bar in Tokyo, São Paulo, and London — native language, local context.

03
Managers & leaders

Confidential support for the people everyone else leans on, plus training to hold the line.

04
Families & dependants

Coverage that follows the household, not just the badge — because home stress is work stress.

EVERYTHING WE OFFER

Build the programme your workforce needs

01EAP replacement

The flagship. Replace your legacy EAP with the full continuum — one global contract, 100+ countries.

Start here →
02Therapy & psychiatry

Licensed clinical care, in-network and in-language, with outcome tracking on every case.

03Coaching

Certified coaches for the 70% of struggles that never need a diagnosis.

04Self-guided programmes

CBT-based courses, mood tracking, and daily tools members use between — or instead of — sessions.

0524/7 crisis support

Always-on crisis line with clinical escalation and warm handover to local emergency care.

06MHFA & manager training

Mental Health First Aid certification and manager programmes that make care visible at work.

07Holistic add-ons

Legal, financial, and nutrition consults — because a person lives in a body, a budget, and a life.

08Critical incident response

Rapid on-site and virtual support for teams after layoffs, accidents, and loss.

09Psychological assessments

Validated screening and assessment tools for individuals and workforces.

TRUE ACCESSIBILITY

If your people can reach a phone, a screen, or a door — they can reach care.

Built for the warehouse floor and the corner office alike. No care pathway should depend on owning the right device, speaking the right language, or working the right hours.

On the phone in her pocket

The full front door — check-in, sessions, programmes — on mobile or desktop, in 40+ languages.

On a line that always answers

No app, no signal, no problem. The 24/7 helpline reaches a human in minutes — from any phone on earth.

In a room across the city

In-person clinics and in-country clinicians across 100+ countries, for the moments a screen isn’t enough.

At the workplace itself

MHFA-trained colleagues, manager programmes, and on-site critical incident response when teams need it.

iOS & Android Desktop & web 24/7 helpline In-person clinics Video sessions WhatsApp check-ins Screen-reader ready 40+ languages
II
FOR HR & LEADERS

Command, insight, and backup for HR & leaders

THE OTHER SIDE OF THE DOOR

Your people get care. You get command of it.

01
Live workforce insightsAnonymised, aggregate trends by region and function — the forest, never the trees.
02
A named success teamLaunch, comms, and re-engagement run for you. HR sponsors the programme without carrying it.
03
Board-ready outcomesUtilisation, recovery rates, and ROI in a quarterly pack your CFO reads in one sitting.
THE ANALYTICS SUITE

Deep insight into teams. Zero sight of individuals.

Wellbeing, utilisation, and risk trends by business unit, region, and season — with minimum-cohort thresholds so no individual is ever inferable. AI reads the patterns and drafts the actions: which teams are trending down, what changed, what to do next.

Team & BU heatmapsSpot the struggling org before the exit interviews do.
AI-drafted actionsAnomaly alerts with recommended interventions, not just charts.
Privacy by architectureCohort minimums, no case files, no names — audited, not promised.
AI INSIGHT Ops APAC trending ↓ 3 weeks running — recommend targeted resilience sprint.
Critical incident response

On-site and virtual clinical teams within hours of a layoff, accident, or loss — deployed to the affected team, not the whole company.

Manager consultation line

A direct line for people managers navigating a struggling report, a team conflict, or their own limits.

Proactive interventions

When insights flag a hotspot — a BU, a region, a season — your success team proposes targeted programmes before it becomes attrition.

MHFA & leader training

Certified Mental Health First Aiders and manager programmes that make early help-seeking normal.

THE HONEST COMPARISON

You’re comparing three options. Here they are, side by side.

TRADITIONAL EAP US-CENTRIC PLATFORMS
IntellectTHE STANDARD WE HOLD
Speed to care 2–4 weeks via phone tag Fast — if you’re in-network, in English, in the US Avg. 1.3 days to a live session, next-day as standard Utilisation 2–5%, and falling 8–12% in HQ markets, thin elsewhere 25%+ across the whole workforce Care continuum Hotline + a referral list Therapy-first, gaps below and above Self-care → coaching → therapy → psychiatry → 24/7 crisis Global coverage Local vendor patchwork US network + telehealth stretched abroad In-country clinicians in 100+ countries, 40+ languages, hired not translated Account management A login link at kickoff A CSM and a QBR deck Named success team running launch → re-engagement → board review Proof Call-volume PDFs Engagement dashboards 28 peer-reviewed publications + your own outcomes, quarterly

Categories, not competitors — bring any vendor’s deck and we’ll walk the same rows with their numbers.

THE PROOF

Chosen by buyers. Proven on people.

Awarded Prix Galien’s Best Digital Health Solution — the industry’s highest honour.

25%+utilisation — 5× the legacy-EAP norm
24hfrom first tap to matched care
28peer-reviewed publications
100+countries, in-country networks

“We consolidated seven vendors into one Intellect contract. Utilisation went up fivefold. The invoice count went to one.”

Chief People Officer, global financial services group
SOC 2 Type II ISO 27001 GDPR HIPAA-grade confidentiality Clinician-supervised AI
WHAT BUYERS ASK US
Can Intellect replace our EAP outright?

Yes — that’s the flagship use case. We run the transition, including member migration and vendor wind-down, inside the six-week launch.

What happens to our existing local vendors?

Consolidate them into one contract, or keep the ones that work — we integrate either way and hold one quality bar across all of it.

How do you protect employee privacy?

Employers see anonymised, aggregate insights only — never names, never case files. Members see exactly what their employer sees.

How fast can we launch?

Six weeks from signature to global launch is typical — including 41-country rollouts. Your named team runs the plan from week minus six.

How do you handle high-risk moments?

24/7 crisis coverage with clinical escalation paths and warm handover to local emergency services, everywhere you operate.

Open the front door for your whole workforce.

Book a demo Talk to sales
Intellect

Mental healthcare for the working world — 4M+ members, 100+ countries.

CERTIFIED SOC 2 Type II ISO 27001 GDPR PDPA HIPAA-grade Prix Galien 2026

© 2026 Intellect Pte. Ltd. Clinical services are delivered by licensed clinicians affiliated with independently operated practices. Intellect provides technology, administrative, and care-coordination services and does not itself provide medical services in all jurisdictions.